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Transcend the day-to-day work experience. Work inspired.

User Experience Researcher


Lowell - Massachusetts - USA


Software & Product Development

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Join the UKG Ready User Experience (UX) team consisting of talented interaction designers and visual designers. We collaborate closely with product managers, software developers, program managers and our customers to bring the next generation cloud workforce and human capital management product to life in a way that feels inspired, refined and delightful.

• Recruit, screen, and schedule participants matching our personas using our customer and partner community, social media and other channels
• Plan user research studies by coordinating with interaction designers, engineers, and product stakeholders to support the product design and discovery process
• Participate in creation of prototypes ranging from paper-and-pencil concepts to clickable models to high-fidelity designs
• Moderate user research, including usability studies, site visits, and diary studies; facilitate workshops etc.
• Analyze, report, and track the results from qualitative and quantitative research studies and help align product direction to customer goals
• Create personas and scenarios to inform product and design decisions
• Conduct product/site audits and competitive analysis
• Communicate and translate research insights impactfully into actionable recommendations that inform execution in a fast-paced, agile, startup-like environment
• Familiar with UX design methods and able to engage with designers to recommend possible solutions and translate findings into experiences
• Contribute to team deliverables, such as research protocols and reports for use across the user experience and product management team


• 1-2 years professional UX research experience preferred
• Related experience gathering user requirements, interviewing, usability testing, and questionnaire/survey design using variety of research methods
• Great foundation of qualitative and quantitative research methods like usability testing, field research, interviewing techniques, gaining insights from product and analytics data etc.
• Excellent time-management, multi-tasking; and the ability to quickly prioritize tasks
• Must communicate clearly and effectively; strong analytical and oral communication skills; excellent interpersonal skills; a self-starter that is able to collaborate actively with others in a cross-functional team
• Familiarity with Google Analytics is a plus
• BS/BA degree in Design, IT, Business, Psychology, Human Factors or Sociology or related discipline or equivalent experience

*Please note we are targeting candidates who are local to our Lowell, MA office*

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos, a UKG Company participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.800.