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Technology Consultant

Location:

Calgary - Alberta - Canada, Edmonton - Alberta - Canada, Kelowna - British Columbia - Canada, Mississauga, Ontario - Ontario - Canada, Montreal - Quebec - Canada, Remote - - Canada, Toronto - Ontario - Canada, Vancouver, BC - British Columbia - Canada, Winnipeg - - Canada

Function:

Professional Services and Consulting

Ref #:

20210015917
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Description

The Technology Consultant is the Strategic Technical Advisor (STA) for Professional Services whose primary role is to guide UKG customers as they implement the various SaaS solutions offered by this world class leader in the Workforce Management space. The Technology Consultant (TC) works with functional, technical and business subject matter experts during the implementation, guiding and advising in all technical matters. As the STA on the project, the TC keeps a keen eye on the product road map and the ever-changing technical commercial landscape. The role of the TC requires exceptional consulting and communication skills and a wide breadth of knowledge on the technical areas relevant to the modern enterprise. The TC is always learning, acquiring new functional product knowledge and expertise, and is driven to help UKG customers realize the ROI that motivated them to choose the UKG solution. **This is a remote based position**

Responsibilities:
• Lead technical workshops and working sessions for customers
• Assist customers and project team members with system issues during solution implementation
• Work with UKG cross functional teams to resolve technical problems that originate from a variety of sources such as local infrastructure, software configuration, connectivity and others.
• Advise and consult on the various aspects of implementation and use of a SaaS-based WFM system, such as:
o Single Sign-on and related authentication topics
o Mobile Device Management and location technology
o Timekeeping Terminals (clocks) – connectivity, configuration and management
o Customer infrastructure and end-user devices
o Performance and end-user experience testing

Qualifications

• An undergraduate degree in a relative field from an accredited college or university or equivalent experience
• Bilingual in English / French preferred
• Ability to support Pacific / Mountain time zones
• Technical knowledge, experience and/or aptitude
• Experience with Enterprise SaaS applications
• A solid understanding of Cloud computing
• Installation, configuration and maintenance of SQL
• Must have good knowledge of database table structures, relationships, data types
• Must have good experience in requirement gathering and analysis
• Working knowledge on Windows 2008 / Windows 2012 OS and troubleshooting
• Ability to install, configure and troubleshoot of IIS
• VMware (ESX and Workstation) experience is a plus
• Some knowledge of WAN and LAN network architecture, potential issues, and troubleshooting tools and techniques
• Basic understanding of Disaster Recovery Planning

***Our business area is expanding. We have many opportunities and will consider all levels of experience***

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.