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Technical Support Specialist - Dell Boomi

Location:

Macquarie Park - New South Wales - Australia

Function:

Customer Service/Support

Ref #:

201703093
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Description

Due to growth of our support team, we now have a fantastic opportunity for a Technical Support Specialist with Dell Boomi experience to join our team in Australia.

Responsibilities:
• Provide technical support services on the use of Kronos multi-tenant cloud based Time and Labor applications.
• Effectively communicate any product issues to customers and Kronos Global Support.
• Deliver timely solutions to customers while maintaining customer satisfaction.
• Effectively negotiate product issues between customers, service, support, engineering as well as third party solution providers.
• Use his/her technical ability to prioritize issues and respond appropriately to multiple customer situations.
• Research application questions by setting up scenarios and testing the application.
• Analyze customer configurations and think outside of the box to resolve and/or workaround issues.
• Provide significant transfer of Kronos product knowledge to Kronos customers
• Develop and document best practices
• Use Salesforce Service cloud to create and log interactions with customers
• Create/improve Knowledgebase entries using Salesforce Knowledge

Qualifications

Qualifications:
• Experience with Dell Boomi and Graphical Programming Language
• Bachelor’s Degree in a Computer Science or similar experience required
• Minimum of 3 years of Customer Service experience, preferably with a background in enterprise software support.
• Must be well organized, flexible and able to manage many details and staff members in a sometimes-stressful environment simultaneously.
• Must be able to prioritize tasks and foster a team atmosphere in a busy technical support environment.
• Work well in a fast-paced time sensitive environment and flexibility for limited travel as needed (up to 10%)
• Experience with any of the following technologies a plus; Dynatrace, BIRT report development, Splunk log management, or Activiti workflow. Experience with XML or JASON is a plus.

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.