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Technical Support Engineer

Location:

Chicago - Illinois - USA

Function:

Professional Services and Consulting

Ref #:

20200014663
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Description

We are adding a Technical Support Engineer to the team in Chicago who will focus on application support of our EZCall product. Responsibilities include:

• Assist with EZCall support – everything from basic login issues to complex configuration updates. This involves becoming familiar with all aspects of the application.
• Assist with new functionality configuration, re-configuration or optimization as needed.
• Link existing knowledge base articles in case resolution, editing existing content when appropriate, and creating new knowledge base content as necessary
• Include detailed notes and steps to resolution in tickets
• Escalate cases as needed to Engineering or Practice Manager
• As time allows, might assist with product-related tasks such as Qa testing and writing release notes
• Late Shift and On Call availability if needed

Qualifications

The ideal candidate possesses:
• 2-4+ years of cloud-based application support experience
• Ability to multi-task and prioritize tickets
• Demonstrated troubleshooting skills and strong technical aptitude
• Focus on customer through effective communication
• Sense of urgency to respond and resolve tickets in a timely manner
• Focus on improving process and providing feedback

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.