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Technical Support Engineer

Location:

Bracknell - Bracknell Forest - United Kingdom

Function:

Customer Service/Support

Ref #:

201703088
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Description

We are a global leader in delivering workforce management solutions in the cloud and on premise. Join us as a Technical Support Engineer and you’ll be at the forefront of our service offering to our enterprise customers across diverse industries including retail, hospitality, healthcare, manufacturing, services, distribution, and the public sector. Your keen interest in information technology alongside your superior communication skills will provide you with the creative problem solving skills you’ll need to excel in this role. We offer a structured training plan, and long term development opportunities across our business.

• Provide technical support services on the use of Kronos multi-tenant cloud based Time and Labor applications.
• Effectively communicate any product issues to customers and Kronos Global Support.
• Deliver timely solutions to customers while maintaining customer satisfaction.
• Effectively negotiate product issues between customers, service, support, engineering as well as third party solution providers.
• Use his/her technical ability to prioritize issues and respond appropriately to multiple customer situations.
• Research application questions by setting up scenarios and testing the application.
• Analyze customer configurations and think outside of the box to resolve and/or workaround issues.
• Provide significant transfer of Kronos product knowledge to Kronos customers
• Develop and document best practices
• Use Salesforce Service cloud to create and log interactions with customers
• Create/improve Knowledgebase entries using Salesforce Knowledge

#LI-PRIORITY

Qualifications

• Experience with Dell Boomi and Graphical Programming Language
• Customer Service experience, preferably with a background in enterprise software support.
• Flexibility for limited travel as needed (up to 10%)
• Second language skills a plus
• Experience with any of the following technologies a plus; Dynatrace, BIRT report development, Splunk log management, or Activiti workflow
• Experience with Linux console, XML or JASON is a plus.

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.