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Transcend the day-to-day work experience. Work inspired.

Application Support Engineer

Location:

Lowell - Massachusetts - USA

Function:

Professional Services and Consulting

Ref #:

201703015
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Description

The Technical Support Engineer delivers comprehensive high quality support on Kronos SMB software and hardware products. The Technical Support Engineer is expected to deliver high quality support utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the Workforce Ready Time and Labor, Human Resources and Payroll modules.
• Help Desk support of assigned cases including outbound call backs, e-mails and internal support tickets
• Strong ability to research problems independently and identify root cause of issues using problem determination skills
• Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities
• Timely, accurate, and complete responses to inquiries
• Consistently and effectively communicating with management to make sure issues are escalated and resolved
• Ability to work both independently and as a part of a team

Qualifications

The right person for this position will have domain knowledge in one or more of the following areas: Payroll, Time and Labor/Employee Scheduling, HR or Benefits. The role will require the Technical Support Engineer to assist customer with the use and usability of our application. They will need to troubleshoot and resolve issues while providing exceptional service.
• 1-3 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience
• Strong troubleshooting skills
• Exceptional organizational, time-management and planning skills with a strong attention to detail needed
• Excellent written, oral communication, listening and telephone skills
• Strong computer skills with a proficiency of Web and Microsoft Office Suite
• Previous help desk experience is desired
• 4-year college degree preferred

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.