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Transcend the day-to-day work experience. Work inspired.

Technical Support Engineer


Bracknell - Bracknell Forest - United Kingdom


Professional Services and Consulting

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Provide ongoing account management and technical support to large enterprise class customers as their dedicated but not exclusive Technical Account Manager.

• Facilitate the delivery and management of ongoing support services on Kronos’ Workforce Central suite of products.
• Build a strong relationship with the customers and jointly determine the activities necessary for each account to successfully use Kronos applications.
• Effectively communicate any product issues to our customer, your global support peers and Kronos engineering enabling timely solution delivery to the customer while maintaining customer satisfaction.
• Answer customer questions on the use of Kronos applications where applicable to their business issues and objectives. Introduce customers to new tools that may be relevant to their business needs where applicable.
• Provide ongoing support updates to customers on the effective use of Kronos applications through new products, services and training information.
• Effectively negotiate product issues between customers, service, support, engineering as well as third party solution providers.
• Assist and support your colleagues in the support team as required.


• Practical experience supporting or implementing Kronos products such as Workforce Timekeeper, Workforce Data Manager and data collection devices.
• Experience with Workforce Scheduler is required.
• Experience with Workforce Activities, Leave and Attendance is a plus.
• Bachelors Degree in a Computer Science or similar experience.
• Customer service experience, preferably with a background in enterprise software support.
• Knowledge and understanding of computer system applications and databases.
• Excellent oral, written and presentation skills. Must be well organized, flexible and able to manage many details in a sometimes-stressful environment simultaneously.
• Must be able to prioritize tasks in a busy technical support environment.
• Fluency in a European language is a plus.
• Must have ability to travel occasionally to customer sites, sometimes on short notice.

Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

Kronos is an Equal Opportunity Employer.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.