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Technical Support Engineer/Specialist

Location:

Macquarie Park - New South Wales - Australia

Function:

Professional Services and Consulting

Ref #:

201703094
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Description

Due to growth of our support team, we now have a fantastic opportunity for a Technical Support Engineer in our team in Australia.

Responsibilities:
• Provide technical support services on the use of Kronos multi-tenant cloud based Time and Labour applications.
• Communicate effectively to both technical and non-technical individuals at various levels internally and externally.
• Provide expertise as the internal escalation point for infrastructure and technology issues related to the Kronos application and Cloud Services environment.
• Work with Engineering to log bugs as related to the product suite and environment challenges.
• Work with Hosting Operations to identify and resolve issues in the environment.
• Maintain the highest possible level of expertise in applications, technologies and products associated with Kronos and Cloud Services.
• Use Salesforce Service Cloud to create and log interactions with customers
• Create/improve knowledge base entries using Salesforce Knowledge

Qualifications

Qualifications:
• Bachelor’s Degree in a Computer Science/Information Technology or similar experience required
• Excellent analytical and problem solving skills.
• Should have experience in requirements gathering for understanding customer problem and providing accurate and appropriate solutions.
• Incident and change management policy/procedures
• Flexibility for limited travel as needed (up to 10%)
• Experience with XML or JSON is a plus. and experience with any of the following technologies is a plus; Dell Boomi, Dynatrace, BIRT report development, Splunk log management, or Activiti workflow


#LI-PRIORITY

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.