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Technical Support Engineer/Spec I

Location:

Bangalore - - India

Function:

Customer Service/Support

Ref #:

20200012043
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Description

Provide technical support for Kronos application through various means – e-case management systems, customer calls and discussion forums with both internal and external stakeholders. Understand the business needs of customer as well as Kronos and demonstrate the same in approach towards problem solving. Should be able to understand the needs of the team and balance the same with the business needs of the organization. Provide support to customer/users where the product is highly technical or sophisticated in nature. Co-ordinate with teams across different geographies to ensure proper transition and communication about the daily tasks and customer issues.

Provide technical support for Kronos application through various means – e-case management systems, customer calls and discussion forums with both internal and external stakeholders. Understand the business needs of customer as well as Kronos and demonstrate the same in approach towards problem solving. Should be able to understand the needs of the team and balance the same with the business needs of the organization. Provide support to customer/users where the product is highly technical or sophisticated in nature. Co-ordinate with teams across different geographies to ensure proper transition and communication about the daily tasks and customer issues.

Qualifications

BE/B Tech. in Computer Science or related discipline or equivalent experience and a minimum of 2 years of Kronos work experience. Overall around 3 years of work experience
•Direct experience supporting Kronos application both server side and client-side troubleshooting techniques
•Should possess good understanding of Kronos DB and table structure. Should be able to get the data from the DB side for application related issues.
•Excellent analytical and problem solving skills.
•Should have experience in requirements gathering for understanding customer problem and providing accurate and appropriate solutions.
•Ability to tune SQL queries, including indexing best practices, hints, SQL query formation, and optimization tools etc.
•Sound knowledge on Windows 2003 / Windows 2008 OS and troubleshooting
•Ability to install, configure and troubleshoot of IIS, Apache.
•Incident and Change management policy/procedures
•Experience in implementing/supporting Workforce Central applications and knowledge of the underlying Workforce Central application architecture.

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.