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Transcend the day-to-day work experience. Work inspired.

Technical Support Engineer/Spec I

Location:

Noida - None - India

Function:

Professional Services and Consulting

Ref #:

201700718
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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

Description

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

The Technical Support Engineer / Specialist II :is expected to deliver high quality, comprehensive Level II technical support on the Kronos Workforce Central Suite of products and technology platform within the Cloud Services Hosting environment. Team members are expected to engage in complex application and infrastructure troubleshooting via case work and direct communication with the Cloud Services customer base. Candidates for this position will respond, troubleshoot and assist in the resolution of database, application and infrastructure problems encountered in hosted environments.

He or she is expected to have prior experience supporting an enterprise sized application and experience is preferable in some of the following areas: Database system administration, knowledge of JBOSS application platform, security and authentication methodologies, application performance troubleshooting, network communication and general system administration.

The Technical Support Engineer / Specialist II:
•Provides support for customers within the high availability model of the Kronos Hosting Center (focused on databases, application, infrastructure and performance).
•Communicates effectively to both technical and non-technical individuals at various levels internally and externally.
•Provide expertise as the internal escalation point for infrastructure and technology issues related to the Kronos application and Cloud Services environment.
•Maintain the highest possible level of expertise in applications, technologies and products associated with Kronos and Cloud Services.

Qualifications

The successful applicant will have demonstrated strong technical abilities to resolve a wide range of issues at both the application and technology tiers. They will be able to prioritize and work independently while effectively documenting complex tasks. They will demonstrate good judgment in troubleshooting and achieving long term problem resolution.

Total Years of Experience- 3-5 years with min 2 years of related work experience in Kronos application support .

Resource will have technical experience in the following areas:
Direct experience supporting application, hosting infrastructure and client-side troubleshooting techniques
Working knowledge of PC's, operating systems, web technologies, communications protocols, and a demonstrated ability to troubleshoot complex technical problems on multiple platforms.
SQL Server and/or Oracle database experience including scripting, security, and performance tuning.
Microsoft Server system administration abilities.
SSL, LDAP, Single Sign On knowledge and support experience helpful.
Strong ability to multi-task
Comfortable working in rotational shifts.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.