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Transcend the day-to-day work experience. Work inspired.

Technical Support Engineer/Rep I

Location:

Noida - None - India

Function:

Professional Services and Consulting

Ref #:

201701429
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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

Description

The duties of a Technical Support Engineer ( Rep) include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.

• Responding to Application Alerts based on monitoring tools as first responder
• Review/assess technical situation and establish case priority/severity in
accordance with the service level agreement
• Troubleshoot Application Alerts
• Handle Level 1 Escalations and adhere to escalation matrix
• Create shareable knowledge using knowledge base and knowledge
methodology using tools provided
• Ensure operating standards are adhered to and updated as necessary
• Manage case-load in adherence to departmental goals/policies

Qualifications

• Any Technical qualification in graduation/post-graduation.
• 6 months-2years related work experience.
• Understanding of operating systems, networking technologies/protocols, and
software applications.
• Familiarity with SQL relational database management systems and SQL
scripting.
• Ability to deliver superior customer service.
• Sound analytical and organizational skills.
• Excellent oral/written communication skills
• Willingness to work on flexible shifts (including weekends) supporting a 24x7
operation globally

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.