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Transcend the day-to-day work experience. Work inspired.

Technical Support Engineer III

Location:

Bracknell - Bracknell Forest - United Kingdom

Function:

Customer Service/Support

Ref #:

201703344
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Description

We are a global leader in delivering workforce management solutions in the cloud. Join us and you'll become part of a new and expanding team in the UK who provide high quality application support to our customers around Europe. You’ll be working with customers in real time to assist with maintaining and running their application.



Your superior communication and interpersonal skills alongside excellent analytical and problem solving skills will enable you to deliver a superior customer support experience. You'll thrive on interacting with customers and co-workers to diagnose, and replicate and resolve application issues.



Responsibilities include:
•Taking ownership of customer application issues to the point of resolution
•Handling escalated issues/customers to achieve a satisfactory resolution
•Preparing detailed documentation on how to test and replicate issues for BUGs
•Be able to author technical ‘How To’ and ‘Solution’ documents for the knowledge base
•Providing a technical mentoring role to other support personnel
•Providing an occasional onsite service, to carry out investigation and resolution of software problems and/or carry out upgrades and installations

Qualifications

•Experience in a Support, Consultancy or similar service role within Time & Attendance, Payroll and/or Human Resources solutions
•Exceptional analytical, organisational, time-management and planning skills with a strong attention to detail
•Excellent written, oral communication, listening and telephone skills
•Strong computer skills with a proficiency of Web and Microsoft Office Suite
•Be proficient in English & Dutch (business level)

Working hours will range from from 8am - 6.30pm - no more than 8.5 per day with a one hour lunch break.



In return; we’re offering the chance to work alongside our successful cutting edge solutions in our brand new offices; a competitive salary; pension scheme and medical cover amongst other employee benefits.

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.