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Transcend the day-to-day work experience. Work inspired.

Technical Support Engineer III


Bangalore - None - India


Customer Service/Support

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This role is part of the Application support team in Bangalore. The candidate will be responsible to resolve the Kronos application related issues raised by the India customers.

•Will be responsible to pick the cases from support queue and do Triage.
•Will be working with India and Global customers where Kronos is deployed.
•Will adhere to SLA’s.
•Periodically update the customer on the status of cases owned.
•Timely resolve the issues reported by the customer which are related to Kronos Workforce Timekeeper / Workforce Integration Manager / Workforce Accruals / Workforce Attendance / Workforce Device Manager/ custom reports / Process Template / GTOR modules.
•Resolve the performance issues reported by the customer by optimizing the stored procedure / query used in the custom reports / Workforce Integration Manager


•Should be a B.E / B.Tech graduate.
• 5 to 8 years’ years of IT experience in customer support preferable in product support & minimum 4 years of Kronos experience
•Strong on SQL database query / Oracle query experience is required
•Experience on building/troubleshooting custom reports & Kronos Interface (Workforce Integration manager / Connect). . Troubleshooting on performance issues and fine tuning queries will be added advantage
•Prior experience supporting an enterprise level application based on Java utilizing Web Services is an advantage
•Strong problem solving skills & able to multi-task and adjust to changing priorities
•Excellent spoken & written English skills
•Support experience in java will be added advantage
•Microsoft/Oracle certification is a plus

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.