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Transcend the day-to-day work experience. Work inspired.

Technical Support Engineer/Analyst IV

Location:

Bangalore - - India

Function:

Customer Service/Support

Ref #:

20200014218
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Description

• The candidate will be responsible to pick the cases from support queue and do Triage
• The candidate will be working with India and Global customers where Kronos is deployed
• The candidate will adhere to SLA’s
• Periodically update the customer on the status of cases owned
• Submit detailed root cause analysis to the customer for each case closure
• Timely resolve the issues reported by the customer which are related to Kronos Workforce Timekeeper/Workforce Dimension/Workforce Integration Manager/Workforce Accruals/Workforce Attendance/Workforce Device Manager/Custom Reports/ Process Template/GTOR modules
• Resolve the performance issues reported by the customer by optimizing the stored procedure/query used in the Custom Reports/Workforce Integration Manager
• Troubleshoot hardware issues of Kronos 4500 Terminal/Kronos InTouch Terminals
• Create knowledge base articles as on a required basis

Qualifications

• The candidate should be a B.E/B.Tech graduate with 6-12 years of IT experience in customer support preferable in product support, minimum 5 years of Kronos experience
• Experience in building/troubleshooting Kronos Interface (Workforce Integration Manager)
• Strong on SQL database query/Oracle query experience is required
• Experience in building/troubleshooting custom reports
• Experience with Oracle PL/SQL and SQL server T-SQL scripting
• Hands on experience with DB query performance tuning
• Exposure to reporting tools like SSRS, BIRT, etc.
• Prior experience supporting an enterprise level application based on Java utilizing web services is an advantage
• Hands on experience in API based integrations
• Experience in API testing tools like Postman/SoapUI/ARC/PAW/Apiman
• Experience in Splunk, Query Builder, Log Analyzer
• Experience in restful services and usages
• Experience in cloud based integration tools like Dell Boomi
• Support experience in Java, server technologies like IIS, JBOSS, Apache, SSO will be added advantage
• Strong problem-solving skills, ability to multi-task and adjust to changing priorities
• Excellent spoken & written English skills

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.