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Transcend the day-to-day work experience. Work inspired.

Technical Support Engineer/Analyst III


C.V. Raman Nagar Bangalore - None - India


Customer Service/Support

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This role is part of the Application support team in Bangalore. The candidate will be responsible to resolve the Kronos application related issues raised by the Kronos customers.

• Will be responsible to pick the cases from support queue, do Triage and adhere to SLA’s
• Will be working with India and Global customers where Kronos is deployed
• Periodically update the customer on the status of cases owned and submit the detailed RCA for all the case closure. Create knowledge base articles as on a required basis
• Timely resolve the issues reported by the customer which are related to Kronos Workforce Timekeeper / Workforce Integration Manager / Workforce Accruals / Workforce Attendance / Workforce Device Manager/ custom reports / Process Template / GTOR modules
• Resolve the performance issues reported by the customer by optimizing the stored procedure / query used in the custom reports / Workforce Integration Manager


• Should be a B.E / B.Tech graduate with 5 to 8 years’ years of IT experience in customer support preferable in product support & minimum 4 years of Kronos experience.
• Strong on SQL database query / Oracle query experience is required.
• Experience on building/troubleshooting Kronos Interface (Workforce Integration manager / Connect) and custom reports.
• Troubleshooting on performance issues and fine tuning queries will be added advantage.
• Support experience in java will be added advantage.
• Strong problem solving skills.
• Excellent spoken & written English skills.

Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.


Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.


Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.


Kronos is an Equal Opportunity Employer.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.