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Transcend the day-to-day work experience. Work inspired.

Technical Operations Advisor - Workforce Management Software

Location:

Branchburg - New Jersey - USA, Indianapolis - Indiana - USA, Lowell - Massachusetts - USA

Function:

Professional Services and Consulting

Ref #:

2019000181
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Description

The Technical Operations Advisor within Workforce Ready will work across multiple technical teams to improve processes, champion product improvements and be the voice of the customer.

Responsibilities for this role include:

• Works cross functionally to improve processes and communications related to Workforce Ready's technical operations. This includes, triage of escalated support issues, release readiness, product launches, system outage events, etc
• Participates and provides feedback during release readiness processes and is the voice of the customer on product usability
• Actively pursues product, process improvements, and develops tools that will ultimately reduce customer case volumes
• Participates in cross functional launch projects
• Provides insight on customer experience and works directly with customers as part of beta programs

Qualifications

• Domain knowledge in one or all the following areas: Payroll, Time and Labor/Employee Scheduling, HR or Benefits
• 3-5 plus years of experience using Time & Attendance, Payroll and/or Human Resource applications
• Strong troubleshooting skills
• Exceptional organizational, time-management and planning skills with a strong attention to detail as well as excellent written and oral communication and listening/telephone skills
• Strong computer skills with a proficiency of Web and Microsoft Office Suite
• Previous help desk experience is preferred
• 4-year college degree preferred

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.