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Technical Lead - Application Support/Product Support (Windows, MYSQL, IIS)

Location:

Noida - - India

Function:

Customer Service/Support

Ref #:

20200011799
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Description

• Provide ongoing technical application configuration, interface, reporting, and other application technical tasks for Kronos Workforce Central Cloud Customers.
• Perform the role of a technical lead managing resources to provide effective support & maintenance to customers
• Mentor the team members & guide them towards improving their skill sets
• Perform and review infrastructure and application level health checks for customers.
• Respond, troubleshoot and resolve application level issues.
• Support Kronos upgrades within the hosting customer base.
• To be knowledgeable at the system level and capable of interfacing with other teams across the business line.
• Installs, tests, documents, and troubleshoots Workforce Central software installations.
• Delivers technical application of service packs and upgrades
• Communicates effectively to both technical and non-technical individuals at various levels of customer organizations, as well as internally.
• Uses consultative techniques and skills in their consulting services delivery
• Apply your skills acquired as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
• Expected to resolve a wide range of issues through imaginative as well as practical evaluation of identifiable factors.
• Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
• Possess strong consultative abilities and communication skills which they will leverage to tie their technical recommendations to business benefits and process change.
• Should ensure that there is no delay in deliveries and should be completed within maintenance windows. Any delays should follow the escalation/communication process as defined.
• Should review the tickets of your team members regularly and ensure that they are being kept up to date and guide or correct them whenever necessary.
• Should ensure that all your customers Health Checks (Full and Quick) are performed as per the schedule and the appropriate reports are shared and recommendations are implemented.
• Should work towards building the capability of the area assigned to you and develop the team members to be able to learn the assigned domain/module and be an SME of the same.
• Suggest/Implement at least one initiative/innovation for process / deliverable improvements.

Qualifications

• BE/B Tech. in Computer Science or related discipline and a minimum of 9 years of work experience in support & maintenance projects
• Should have directly managed a team of at least 5 resources for a minimum of 1.5 years
• Should have excellent analytical and problem solving skills.
• Must have Good knowledge of SQL database table structures, relationships, data types.
• Sound knowledge on Windows 2003 / Windows 2008 OS and troubleshooting
• Ability to install, configure and troubleshoot of IIS, Apache.
• Sound knowledge of ITIL concepts primarily Incident and Change management policy/procedures
• Good to have experience in implementing/supporting Workforce Central applications and knowledge of the underlying Workforce Central application architecture.
• Familiarity with application and infrastructure hosting and monitoring; and client-side troubleshooting techniques
• Good knowledge of Connect/WIM or other interface technologies
• SSL, LDAP, AD, SSO Knowledge
• Willing to work in shifts & weekends

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.