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Technical Account Manager

Location:

Remote - - USA

Function:

Customer Service/Support

Ref #:

20210015795
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Description

The Technical Account Manager provides technical support and account management to UKG PLUS Central or Dimensions customers and must have a high level of WFC and/or WFD product knowledge. Responsibilities may include but are not limited to the following:

•Provide account management and technical support of UKG Central or UKG Dimensions products to large enterprise-class customers
•Utilize UKG Central or UKG Dimensions knowledge and technical capabilities to provide optimum solutions to customer issues
• Replicate customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review
•Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
•Communicate effectively to both technical and non-technical individuals at various levels internally and externally
•Conduct weekly conference calls, provide weekly status reports and advocate for customer needs and requirements
•Interface successfully with other UKG cross-functional teams and third-party solution providers
•Participate in testing and validating system fixes, service releases, and enhancements
•Late Shift and On-Call availability if needed

Qualifications

•Experience supporting UKG Central and/or UKG Dimensions
•Bachelors Degree in Computer Science preferred and/or equivalent experience required
•Working knowledge of PC's, operating systems, web technologies and a demonstrated ability to troubleshoot complex technical problems
•Must have knowledge and understanding of computer system applications and databases
•Must have the ability to occasionally travel on short notice
•Knowledge of SQL scripting and database experience with MS SQL
•For WFD candidates, experience with Dell Boomi, API's, Splunk and Koogle is a plus
•Spanish and/or Portuguese language skills a plus

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.