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Transcend the day-to-day work experience. Work inspired.

Technical Account Manager

Location:

Branchburg - New Jersey - USA, Indianapolis - Indiana - USA, Lowell - Massachusetts - USA

Function:

Professional Services and Consulting

Ref #:

201703186
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Description

The Technical Account Manager provides technical support and account management to Kronos Workforce Ready customers. Responsibilities may include but are not limited to the following:


•Provide account management and technical support of Workforce Ready products to new and escalated customers
•Utilize Workforce Ready system knowledge and technical capabilities to provide optimum solutions to customer issues.
•Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments.
•Communicate effectively to both technical and non-technical individuals at various levels internally and externally.
•Conduct weekly conference calls, provide weekly status reports and advocate for customer needs and requirements.
•Interface successfully with other Kronos cross functional teams and third-party solution providers.
•Participate in testing and validating system fixes, service releases and enhancements.

Qualifications

•Minimum of 2 years of experience supporting or implementing Kronos Workforce Ready preferred
•Must have knowledge and understanding of computer system applications and databases.
•Strong troubleshooting skills
•Must possess excellent oral, written and presentation skills.
•Must be a strong contributor to project teams consisting of management, end-users, IS, Finance and Human Resources.
•Exceptional organizational, time-management and planning skills with a strong attention to detail needed
•4-year college degree preferred

Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.