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Technical Account Manager (Customer Support Team)

Location:

Bracknell - Bracknell Forest - United Kingdom

Function:

Customer Service/Support

Ref #:

2019001417
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Description

An exciting opportunity in our Technical Support Team based in Bracknell, this role will be part of a company that has been voted in the top 50 of Best Places To Work in our category.

Responsibilities:

Provide ongoing account management and technical support to large enterprise class customers as their dedicated but not exclusive Technical Account Manager.
• Facilitate the delivery and management of ongoing support services on Kronos’ Workforce Central suite of products
• Build a strong relationship with the customers and jointly determine the activities necessary for each account to successfully use Kronos applications.
• Effectively communicate any product issues to the Customer, your Global Support peers and Kronos Engineering enabling timely solution delivery to the customer while maintaining customer satisfaction
• Answer customer questions on the use of Kronos applications where applicable to their business issues and objectives. Introduce customers to new tools that may be relevant to their business needs where applicable
• Provide ongoing support updates to customers on the effective use of Kronos applications through new products, services and training information
• Effectively negotiate and troubleshoot product issues between customers, service, support, engineering as well as third party solution providers
• Assist and support your colleagues in the support team as required

Qualifications

• Practical experience supporting or implementing Kronos products such as Workforce Timekeeper, Workforce Data Manager and data collection devices along with experience with Workforce Scheduler, Workforce Activities, Leave and Attendance is a plus
• Bachelors Degree in a Computer Science or similar experience
• Customer Service experience, preferably with a background in enterprise software support
• Knowledge and understanding of computer system applications and databases
• Excellent oral, written and presentation skills. Must be well organized, flexible and able to manage many details in a sometimes-stressful environment simultaneously
• Able to prioritize tasks in a busy technical support environment
• Fluency in a European language is a plus
• Travel occasionally to customer sites, sometimes on short notice

#LI-PRIORITY

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.