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Support Contract Renewal Specialist II

Location:

Bracknell - Bracknell Forest - United Kingdom

Function:

Customer Service/Support

Ref #:

201702712
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Description

As a Support Contract Renewal Specialist, this position is responsible for maintaining the data integrity of the customer install base and maintenance contracts for Kronos customers within respective territory. Providing support to Sales team, customers and various departments within the organization through the execution of necessary duties (i.e. quote generation, consolidations, credit & rebills, etc). Ensuring consistent, accurate and timely communication of information relating to customer maintenance contracts/install base. Ensuring all contract renewals/invoicing are accurate, within company policy and generated on time meeting monthly forecast, revenue recognition and invoicing schedules.
• Ensuring all maintenance transactions are processed accurately, efficiently and quickly for monthly revenue recognition and invoicing schedule.
• Contracts are reviewed, reconciled and submitted in a timely manner, ensuring contract accurately reflects customer data, sales credits, all products to be covered, correct versions, coverage dates, consolidations, etc.
• Monitoring daily report to identify new/add on orders for contract/billing set-up. Ensuring billing schedules are accurate and invoicing generated in a timely manner.
• Handle all incoming and outgoing field questions/issues from other departments regarding customer support, hosted or SAAS contracts. Resolve issues or escalate as appropriate including:
• Quote generation
• Issue/question on Support contract (i.e. product, pricing, coverage dates, etc)
• Upgrade/Contract information
• Reports
• Customer Credit issues
• When needed - perform testing, support the implementation of upgrades and testing to the various systems.
• May need to travel to corporate office in US for training.

Qualifications

About You

• Preferably customer service experience within a technical environment.
• Working knowledge of maintenance contracts a plus and experience working with service organisations.
• Computer software skills preferred: Oracle and Microsoft Office.
• Excellent problem solving and decision making skills.

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.