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Sr Manager, Services Business Operations

Location:

Atlanta - Georgia - USA, Austin - Texas - USA, Boulder - Colorado - USA, Chicago - Illinois - USA, Dallas - Texas - USA, Denver - Colorado - USA, Houston - Texas - USA, Indianapolis - Indiana - USA, Irvine - California - USA, Los Angeles - California - USA, Lowell - Massachusetts - USA, Orlando - Florida - USA, Remote - - USA, San Diego - California - USA, Tampa - Florida - USA

Function:

Professional Services and Consulting

Ref #:

20200012207
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Description

The Senior Manager of Services Business Operations will serve as a key business partner to the Professional Services Leadership team supporting business strategy, performance and operational execution of the Global Professional Services organization. This role will assess existing business practices and create innovative approaches for improved efficiency and effectiveness, including driving standardized operating cadences, creation of standard metrics/KPIs and optimizing operational processes. You will be integral to the change management process ensuring adoption of new processes and tools across the organization through effective collaboration, communication and performance measures. This is a remote based position.

• Contribute to development of standard operating model and improvement roadmaps, identifying opportunities for process and technology improvement and optimization including redesign, and development of new process and policies.
• Drive regular weekly, monthly and quarterly cadences around forecasting, backlog health, business reviews and other business performance activities. Provide consultation to management and leaders on operational effectiveness.
• Lead/support the execution of business process improvement projects and other strategic initiatives; Establish processes and conformance metrics to ensure high levels of data quality and process consistency.
• Proactively analyze trends in operational data to determine gaps, risks, and needed improvements to better support the PS business and drive targeted business discussions
• Provide operational/process support for services delivery & selling including PS team readiness, resource management, standard-setting, forecasting, time entry and billing, quality and governance.
• Work closely with Services Business Development management to establish effective sales processes/policies, forecasting cadence, deal standards/governance, standard reporting/KPI’s and ensure optimization of processes within Salesforce.
• Partner with the reporting team to design, deliver and improve key metrics, dashboards and management reports.
• Provide feedback and suggestions for improvement to the Operations, Technology and Enablement management team, on overall operational process and policy, and facilitate an environment of continuous improvement and exceptional employee experience.
• Coordinate with Field Enablement to define and deliver training to facilitate adoption of new processes resulting from Business Operations initiatives
• Partner and collaborate with Finance to meet the financial and operational objectives of the business; support development and execution of PS incentive plans & programs and contribute to annual fiscal planning.

Qualifications

• 5 - 7+ years of experience in an Operations management role
• Minimum of 3 years of experience in Services and/or Sales Operations in a SaaS environment.
• Strong leader and development of effective teams.
• Requires the ability to build strong relationships and influence change; business partnership mentality
• Experience with BI tools, Salesforce, PSA tools, and complex Excel preferred

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.