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Solution Consultant


Hong Kong - - Hong Kong


Professional Services and Consulting

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The Solution Consultant is responsible for implementing Kronos products in customer environments such as multiple locations and/or departments in a hardware/software, multi-vendor or multi-protocol environments. The successful candidate will utilize the defined implementation process and industry knowledge to guide customers through the implementation and to meet the established implementation milestones and targeted completion dates. The successful candidate will implement and support products that Kronos sells to its customers and will work closely with other Kronos team members to complete tasks toward completing system implementations. The ideal candidate will also possess good client management skills.

Other responsibilities will include understanding and configuring interfacing products, follow practices and procedures in analyzing a variety of business situations, provide knowledge transfer for customers/partners and creating process documentation, diagrams and feature specifications.

• Work with Kronos and client team members with minimal supervision
• Lead and actively participate in the client configuration design, build, test and deployment activities
• Work closely with other Kronos resources on new client implementation, upgrade and change order projects
• Proactively consult with the Kronos best practice methodology, configuration design and build activities to ensure client success
• Comfortable presenting in front of client audiences over the web as well as the phone
• Drive all client system requirements and collaborate with clients and Kronos resources for project related decisions
• Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations
• Research application questions by setting up scenarios and testing the application
• Analyzing customer configurations and thinking out of the box to resolve and or work around set up issues
• Provide significant transfer of Kronos product knowledge to Kronos customer and partners
• Developing and documenting best practices
• Support other departments within Kronos as necessary, e.g. Sales, Presales, Support etc.


• Excellent customer service skills, excellent oral and written communication skills
• Minimum 5 years of experience working with client/server and/or web-based technologies
• Excellent technical understanding of operating systems, networking technologies, software applications and communication protocols
• WFM software application implementation experience required, consulting/customer interface experience required
• Broad knowledge of labor management, HR/Payroll, ERP or similar domain product/systems, knowledge and experience working with SQL and/or Oracle
• Knowledge and experience working with development languages (Java, Java Script, VB, C#) are a plus
• Ability to serve as both a Solution Consultant and Project Manager is a plus. In that combined (Gemini) role, assume full responsibility for the entire project
• Work with Kronos Sales team to ensure thorough understanding of project scope and success criteria
• Partner with client project lead to drive projects to completion staying within established time frames and scope, work with clients to develop project timeline and project plan
• Accountable for project profitability, client satisfaction and budget, responsible for all project deliverables
• May secure additional resources for projects as required, travel up to 50% may be required

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.