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Transcend the day-to-day work experience. Work inspired.

Solution Consultant

Location:

Lowell - Massachusetts - USA, Remote - None - None

Function:

Professional Services and Consulting

Ref #:

201703100
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Description

The Professional Services Solution Consultants are the key resource entrusted with understanding our customer’s core business drivers and requirements, and then envisioning and delivering Workforce Central (WFC) solutions that meet those needs. Solution Consultants will promote best-of-breed solutions for retail work practices, as well as define and communicate technical solutions for the retail customers we implement.

Are you someone who really understands the business needs of your customers, enjoys seeing a successful software implementation being adopted, and loves to travel? If so this could be the perfect opportunity for you!

A consultant on our team will be responsible for:

• Successfully implementing the Kronos Workforce Central product for customers following our prescribed Paragon Methodology.
• Preparation of detailed analysis of business processes, including client interviews, current flow validation, and development of automated flow charts detailing process steps, hand offs and decision points.
• Providing strategic expertise and consulting across the Kronos WFC Solution with a focus that will help support our customers, answering complex questions on function and usage of product.
• Serving as a strategic advisor between Kronos and our customer, conveying customer feedback to product development staff.
• Providing consultative and well documented designs to the internal Kronos Team working on projects, mentorship and in-house education.
• Maintaining a high level of enterprise competence, coordinating development and assignments as well as identifying, capturing and sharing expertise.
• Providing both pre-sales and service support where domain or product expertise does not exist within the organization.

Qualifications

• Four year college degree preferred and 8 plus years related work experience
• Broad knowledge of labor management, HCM, scheduling, leave management, or similar domain product/systems strongly preferred
• Consulting / customer interface experience in a retail environment strongly preferred
• Solid interpersonal skills to interface with co-workers and customers
• Ability to manage specific tasks to completion with minimal direction
• Ability to collaborate with clients, identify engagement follow-on opportunities, and have strong desire to excel.
• Flexibility to travel as needed up to 75%.

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.