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Solution Consultant


Lowell - Massachusetts - USA, Remote - None - None


Professional Services and Consulting

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Delivers consulting project activities, ranging from client identification through final invoicing through medium- to long-term engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Performance is typically evaluated based on utilization, (i.e., billable hours) and contractual deliverables. Project management activities include interaction with company and client managers and cost/schedule monitoring. May have some financial responsibilities including project cost estimating, proposal generation, and invoicing. May participate in sales and proposal presentations in addition to completing ongoing team account activities. Identifies additional product/services opportunities in customer organization. Viewed by customers as a consultant. Performance is typically measured by delivery of agreed solutions within budgeted hours.

The Solution Consultant (SC) is responsible for implementing staffing solutions using TeleStaff in customer environments such as multiple locations and/or departments in a hardware/software, multi-vendor or multi-protocol environments.

The successful candidate will utilize the defined implementation process to meet the established implementation milestones and targeted completion dates. He/She will work in a team environment at customer sites and remotely to implement and support TeleStaff. The SC will work closely with the customer Project Managers to ensure the successful completion of the project on-time and within budget.

Other responsibilities will include the following customer/site related tasks:
•Using professional concepts, implement software in various environments.
•Analyze enhanced requirements and create process documentation, diagrams and feature specifications.
•Advise customers on system configuration, industry specific features and system processes and procedures.Analyze customer configurations and think out of the box to resolve issues. Understand and configure software interfacing products.
•Research application questions, assist with setting up testing scenarios and provide testing support to the customer team.
•Follow practices and procedures in analyzing a variety of business situations or data requiring a review of a variety of factors.
•Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations.
•Provide significant transfer of Kronos product knowledge to Kronos customer
•Providing train-the-trainer training for the customer team.


Bachelor's Degree in technical discipline (or equivalent experience) and a minimum of 0-2 years of related work experience is preferred.
•Interpersonal skills, analytical mindset, and technical product knowledge are critical.
•Kronos product experience required
•Strong written, verbal and virtual communication skills are a must.
•Strong attention to detail
•Flexibility to travel as needed (up to 75%)
•Bachelor's degree strongly preferred


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.