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Transcend the day-to-day work experience. Work inspired.

Solution Consultant - Retail

Location:

Remote - - None, Remote - - USA

Function:

Professional Services and Consulting

Ref #:

20210015032
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Description

The Professional Services Solution Consultants are the key resource entrusted with understanding our customer’s core business drivers and requirements, and then envisioning and delivering Workforce Central solutions that meet those needs. Solution Consultants will promote best-of-breed solutions for retail work practices, as well as define and communicate technical solutions for the retail customers we implement. Retail is one of our largest verticals boasting a vast array of customers both nationally and internationally. These clients range from department stores, specialty retailers, grocers, hotels, dining, and gaming organizations. We are in search of a team player and leader with experience in one or more of these spaces who has a passion for building relationships and delivering outstanding customer service.

• Successfully implementing the Kronos Workforce Central product for customers following our prescribed Paragon Methodology
• Preparation of detailed analysis of business processes, including client interviews, current flow validation, and development of automated flow charts detailing process steps, hand offs and decision points
• Providing strategic expertise and consulting across the Kronos WFC Solution with a focus that will help support our customers, answering complex questions on function and usage of product
• Serving as a strategic advisor between Kronos and our customer, conveying customer feedback to product development staff
• Providing consultative and well documented designs to the internal Kronos Team working on projects, mentorship and in-house education
• Maintaining a high level of enterprise competence, coordinating development and assignments as well as identifying, capturing and sharing expertise
• Providing both pre-sales and service support where domain or product expertise does not exist within the organization

Qualifications

• Bachelor's Degree or equivalent work experience preferred
• 5+ years of relevant experience
• Solid interpersonal skills to interface with co-workers and customers
• Ability to manage specific tasks to completion with minimal direction
• Ability to collaborate with clients, identify engagement follow-on opportunities, and have strong desire to excel
• Broad knowledge of labor management, HCM, scheduling, leave management, or similar domain product/systems strongly preferred
• Consulting / customer interface experience in a retail environment strongly preferred
• Software applications implementation experience preferred
• Excellent verbal and written communication skills.
• Flexibility to travel as needed up to 50%

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.