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Transcend the day-to-day work experience. Work inspired.

Solution Consultant - Manufacturing

Location:

Lowell - Massachusetts - USA, Remote - - None

Function:

Professional Services and Consulting

Ref #:

20190003922
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Description

Solution Consultants are the key resource entrusted with understanding our customer’s core business drivers and requirements, and then envisioning and delivering WFM solutions that meet those needs. Solution Consultants will promote best-of-breed solutions for manufacturing work practices, as well as define and communicate technical solutions for the manufacturing customers we implement.

We are in search of a team player who has a passion for building relationships and delivering outstanding customer service. They will be responsible for:
•Successfully implementing the Kronos Workforce Product Suite for customers following our prescribed Paragon Methodology.
•Preparation of detailed analysis of business processes, including client interviews, current flow validation, and development of automated flow charts detailing process steps, hand offs and decision points.
•Determining and documenting solution designs based on the Kronos suite of products.
•Providing technical on-site applications support to customers, answering complex questions on function and usage of product.
•Serving as primary support liaison between company and customer, conveying customer feedback to application development staff.
•Providing both pre-sales and service support where domain or product expertise does not exist within the organization.

Qualifications

Minimum Qualifications Required
•Bachelor Degree in related business/technical field or equivalent work experience
•4+ years software applications implementation experience
•Ability to effectively facilitate and manage meetings
•Strong consulting pedigree and active listening skills
•Ability to prepare and deliver effective presentations and status reports
•Willingness to hold themselves and others accountable for accomplishing objectives with a positive results focused attitude
•Ability to collaborate with clients, identify engagement follow-on opportunities, and have strong desire to excel
•Excellent verbal and written communication skills
•Willingness to travel up to 25%

Preferred Qualifications
•Hands on experience as a Subject Matter Expert (SME) with labor management, HR / Payroll, timekeeping or similar domain
•ERP, MRP and/or Supply Chain knowledge/experience
•Experience using agile implementation methodology
•Lean Manufacturing or Lean Systems implementation experience

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.