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Software Quality Assurance Manager

Location:

Lowell - Massachusetts - USA

Function:

Engineering

Ref #:

201701009
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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

Description

We are seeking a Manager of Software Quality Assurance to join our Engineering team working on our next generation Cloud/SaaS solution. This role is responsible for the leadership of the quality assurance team, including automation and manual test engineers. Additional responsibilities include:
• Prioritizing team assignments and efforts
• Supporting and enhancing the QA methodologies to ensure delivery of predictable, high-quality product releases
• Helping to define quality practices and metrics which serve as strong predictors for the post-release customer experience
• Building up appropriate manual and automated test inventories to drive efficiency and productivity across the organization
• Timely identification and mitigation of technical and non-technical risks, helping the team remove impediments
• Collaborating with counterparts distributed across the US, Canada, and India to ensure proper integrations of products and services
• Communicating the status and key quality metrics to leadership teams, and help drive improvement as necessary
• Participating in development plan and performance reviews of direct reports
• Reinforcing company values and culture in day-to-day behaviors, management style, and expectations of employees

Qualifications

• Bachelor’s degree in Computer Science or similar discipline required, Master’s degree preferred
• 1-5 yrs direct management experience with quality assurance teams
• 10+ years of software quality assurance or software development experience
• Experience working in a fast-paced, Agile/Scrum engineering environment, delivering incremental software with high quality
• Strong knowledge in automated testing methods and technologies (Selenium, REST Assured, SoapUI)
• A solid engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development practices, and support services
• Demonstrated people management skills building and developing high performance teams
• Enthusiastic leader with a driver mentality
• Key skills include an ability to organize and motivate a team, analyze and resolve risks, execute a project plan and communicate status accurately
• Experience with standard test, defect, and automation management tools such as HP ALM, JIRA, and Jenkins.
• Proven ability to convey complex ideas to others in a concise and clear manner
• Ability to stay current and have a passion for new technologies
• Experience testing SAAS cloud-based applications, an asset
• Some travel may be required to our locations in Montreal and India

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EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.