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Software Engineering Manager - Engineering Enablement

Location:

Lowell - Massachusetts - USA

Function:

Engineering

Ref #:

201703189
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Description

We are looking for an experienced manager to lead our internal engineering support and tools teams. In this role, your customers are engineers throughout the rest of the organization. Both teams have a goal of providing timely, first class support to Engineers ensuring that both the engineering development environments and the tools required remain available with very low downtime.

This position requires customer focus, excellent written and verbal communication, organization and the ability to work cross geography and cross functionally with all engineering groups.

• Manage the backlog of the cross-geography tools and support teams
• Collaborate with the other Engineering Enablement teams to deliver quality solutions to the organization
• Ensure our development tool set are well maintained and available for engineering at all time.
• Plan upgrades and feature enhancements
• Assist in troubleshooting technical issues in a variety of applications
• Liaison between engineering, cloud, and IT departments
• Triage support tickets and ensure they are responded to within stated SLAs
• Coordinate with other geography support teams to hand off critical issues
• Track outages and root causes for all outages
• Facilitate and lead collaborative working sessions for issues blocking engineering
• Provide status updates on blocking issues to engineering on a regular basis
• Lead team on improving processes to reduce support requirements

Qualifications

Requirements
• 4-7 years of managerial experience
• 8+ years of engineering experience
• Support lead experience preferred
• Demonstrate excellent verbal and written communication skills
• Attention to detail
• Highly motivated and a team player

Pluses

• Strong technical skills with the ability to dive in to resolve issues with the teams
• Experience with Google cloud deployments, right scale, redis, RabbitMQ, OpenAM, Jira, Bitbucket, Confluence, VersionOne, Sonarqube, Blackduck, Checkmarx

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.