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Services Selling Enablement Program Manager

Location:

Atlanta - Georgia - USA, Austin - Texas - USA, Charleston - South Carolina - USA, Chicago - Illinois - USA, Dallas - Texas - USA, Denver - Colorado - USA, Durham - North Carolina - USA, Irvine - California - USA, Lowell - Massachusetts - USA, Miami - Florida - USA, Orlando - Florida - USA, Remote - - USA, San Diego - California - USA

Function:

Professional Services and Consulting

Ref #:

20200014572
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Description

As part of the Global Services Field Enablement team, the Services Selling Program Manager will be responsible for key Services Selling activities such development and optimizing business processes, deal governance and best practices and business enablement and effectiveness programs. This role is responsible for building enablement programs that support the rapid evolution of the Global Services Business Development team, ensuring the team is equipped with the right content, skills, and productivity toolsets to maximize growth and customer success. Enablement activities include defining onboarding program, skills matrices and certifications, and assisting in developing learning paths and processes. This role will work cross functionally with Field Delivery teams, Field Sales, Global Services Operations to align Service delivery & Selling strategy and improve the end to end Services sales experience. This is a remote based position.

Develop current and future end-to-end processes and documentation for quoting, forecasting, and overall Services Selling process; establish process performance measures
Work directly with Sales and Services teams to build and optimize revenue generation programs, including those with metrics and measures, to help achieve goals.
Engage with Sales, Marketing, and Customer Experience teams to understand and increase the quality of Services Selling conversations.
Represent and provide feedback to global cross-functional groups to ensure business process and system requirements are in line with Services Selling needs/strategy
Develop project plans, cross-functional project teams, change management and communication plans, and success metrics
Develop and define deal governance including discount approval matrices, SOW/template standardization and non-standard term exceptions process

Qualifications

• BS/BA in Business or related experience
• 7 plus years of Program Management or Operations business experience
• Previous experience supporting a Services organization is a plus
• Advanced proficiency in SalesForce.com, Microsoft Excel, SmartSheet, and PowerPoint preferred
• Strategic thinker, problem solver and analytical mindset
• Strong interpersonal, communication and partnering skills with an ability to adapt easily to changing needs of the business
• Ability to understand program objectives, including business and strategic goals and alignment with in-progress within Field Enablement and cross-functionally
• Ability to assemble teams of key subject matter experts quickly
• Process-oriented with process documentation experience
• Change Management experience a plus
• Proven experience managing a team of non-direct reports, and the ability to work with a wide range of experience and expertise
• Project and Program Management Experience
• 25-50% travel potentially

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


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Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.