Skip to content


Transcend the day-to-day work experience. Work inspired.

Services Engineering Program Manager


Lowell - Massachusetts - USA, Remote - None - None


Professional Services and Consulting

Ref #:

Apply >


Job Highlights: A role for a do-er, a quick study, a person who loves innovation, the role of the Global Services Engineering Program Manager provides an opportunity to be involved with program development around methodology, process, and training in support of the PM Community to enable the delivery of valuable customer outcomes. As Kronos transforms into a world-class SaaS organization, the GSE – Solutions team is at the forefront of ensuring our Professional Services resources are delivering the best experience for our customers. The successful applicant should also be able to anticipate challenges and situations that could impact the GSE-Solutions team initiatives and provide recommendations for mitigation or improvement.

Responsibilities may include but are not limited to the following:

· Sharing your passion for an exceptional customer experience, from beginning to end, through leading and driving PM related initiatives into the field – development, rollout, adoption and incorporating feedback.

· Understanding the organization’s larger goals and aligning development to those goals.

· Partner within Service Engineering team to ensure project management principles, process changes and improvements are applied to technology, methodology, tools and service collateral.

· Develop cross-functional relationships that allow you to participate and sometimes lead efforts to cultivate innovation and proactively implement anticipated changes.

· Engage in delivery of PM training content in both live and remote environment. Sharing your own PM experience and stories, context and coaching techniques to ensure an interactive experience

· Leverage your personal and professional experience to bring new opportunities for content and resource development.

· Innovate social learning opportunities and drive awareness for collaboration and networking capabilities where resources can share, learn and develop their skills in a collaborative model.

· Perform quality assurance activities including project audits, proactive project health checks, deliver findings and recommendations to Project Managers and Leadership. Present project health related

metrics to Leadership quarterly and use information to identify and develop learning opportunities for PM Community

· Mentoring of the extended project management community.


· Bachelor’s degree or equivalent is required. PMP Certification or equivalent (or in process)
· 5-7 years’ experience in PM role or Program Manager role is required
· SaaS implementation experience required
· Kronos product knowledge is highly preferred
· Excellent customer-facing consultation and communication skills are a must, including the ability to gather and clarify requirements, present solutions and convey value, manage expectations, and deliver great customer care.
· Excellent training skills, including dynamic and professional communication and presentation capabilities, both virtual and in person.
· Strong business domain acumen across multiple industries
· Understanding of the Human Capital Management Industry preferred
· Ability to build and effectively collaborate with a network of subject matter experts
· Must be flexible and have the ability to work in teams or alone, influence changes, thrive in a nimble environment, manage multiple projects, demonstrate high attention to detail, and meet tight deadlines
· In-depth working knowledge of Microsoft Word, Excel and PowerPoint are required.
· Innovative and creative, adaptive and quick to learn
· Experience with a variety of Project Management tools
· Ability to travel approximately 25%, with international travel capabilities.


Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected!

Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously.

No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.



Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.


Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.


Kronos is an Equal Opportunity Employer.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.