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Transcend the day-to-day work experience. Work inspired.

Services Architect

Location:

Remote - None - None

Function:

Professional Services and Consulting

Ref #:

201701469
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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

Description

The Service Architect II is developing an understanding of the consultative framework and is able to apply that understanding to mid-market opportunity pursuit.
• Actively supports the mid-market client segment through a developing understanding of industry trends.
• Actively participates in pursuit strategy, but may lack the experience to fully influence approach.
• Demonstrates an understanding of all components of the SaaS economic framework, but may lack practical experience to influence successful SaaS strategy/pursuits.

Qualifications

The Service Architect II must demonstrate an ability to exercise independent judgment, make critical business decisions, and be able to work collaboratively across multiple business functions.

Organizational Focus:
• Demonstrates a clear understanding of the core initiatives of the organization.
• Consistently applies that understanding to work effort.
• Seeks greater understanding of organizational strategy though needs development in understanding all components of the Kronos business model.
• Ability to develop risk mitigation strategies may need improvement, though general understanding of risk impacts on the business is demonstrated.

Customer Focus:
• Developing industry and product expertise allow individual to independently support mid-market opportunities.
• Developing a functional understanding of the full suite of products and services, including software, hardware, Cloud, SaaS, software implementation, and education.
• Ability to independently develop and support basic business output and collateral.

Personal and Team Development:
• Fully able to present solutions professionally and effectively to customers, though Executive level presence in need of improvement.
• Can deliver impactful delivery approach, with managerial oversight.
• Long term strategic development strategies still may require senior level oversight/validation.
• Actively supports the customer onboarding experience through Sales and Service collaboration.
• Will actively participate in an individual learning path, as identified by leadership, to foster personal development.
• Seeks consistent personal and professional development

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EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.