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Services Architect (HCM software)


Mexico City - MX - Mexico


Professional Services and Consulting

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The Service Architect is focused on pre-sales for services opportunities working with Kronos Workforce Central (WFC) and Workforce Dimensions (WFD) products. He or she has the ability to develop service strategies for the complex opportunity sets, including multi-national deployments. Strong understanding of the consultative framework allows the individual to consistently contribute and lead the pursuit strategy. Provides input that influence business outcomes; ability to strategically position SaaS solutions and provide a clear long term economic value for customers.
• Actively supports the mid-market to enterprise client segment through a developing understanding of industry trends.
• Demonstrates functional understanding of the full suite of products and services, including software, hardware, Cloud, SaaS, software implementation, and education.
• Educates customers at a high level during the sale cycle.
• Articulates the value of all service offerings by mapping functional customer business needs to Kronos solution(s).
• Understands Kronos implementation methodology and process in order to mitigate risk associated with project delivery.
• Has a clear understanding of business/project profitability and actively participates in forecasting activities.
• An understanding of Kronos business model supports the development of risk mitigation strategies, with the individual able to substantiate these strategies in Senior leadership settings.
• Supports opportunity forecast planning and budgeting/forecast process, potentially at the practice/vertical level.
• Uses Salesforce to track/update customer information.


This is a remote opportunity with 25% travel requirement. The Service Architect must demonstrate an ability to exercise independent judgment, make critical business decisions, and be able to work collaboratively across multiple business functions.
• 7 plus years of experience in a consultative and/or pre-sales role
• Bachelor's Degree and/or equivalent experience
• WFM/HCM domain experience a plus
• Strong customer-facing skills, including C-Level presentation abilities
• Demonstrates effective problem-solving skills
• Sales and negotiation skills
• Demonstrates ability to manage several opportunities concurrently

Customer Focus

• Developing industry and product expertise allow individual to independently support mid-market to enterprise opportunities.
• Developing a functional understanding of the full suite of products and services, including software, hardware, Cloud, SaaS, software implementation, and education.
• Ability to independently develop and support basic business output and collateral.


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.