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Services Architect - Canada Services


Mississauga, Ontario - Ontario - Canada, Remote - - Canada


Professional Services and Consulting

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The Services Architect position is the focal point for effective communication with the client/prospect for the development of a services solution, which includes all services offered by Kronos and its partners (where appropriate) including: professional and cloud services, industry consulting, education, custom development, and maintenance. This role will primarily support the Central Canada region but also serve as overflow for other regions.

• Consult with clients to analyze and understand the client's business needs and create a services solution to meet those requirements
• Prepare SOW's (Statements of Work)
• Present solutions professionally and effectively to internal and external customers
• Maintain a thorough knowledge of Kronos services and practices and work with each service line to create and coordinate the proposed solution and pricing
• Drive revenue by evaluating, positioning and selling the optimal services components for the client, while acting as the single point of contact for sales and clients for services opportunities
• Develop a functional understanding of the full suite of products and services, including software, hardware, Cloud, SaaS, software implementation, and education
• Actively supports the customer on-boarding experience through Sales and Service collaboration


• Bachelor’s degree or equivalent and 2-3 plus years experience in a pre-sales and/or consulting capacity
• Must be able to demonstrate the ability to exercise independent judgement
• Experience in one of the Kronos verticals preferred
• An understanding of Workforce Management preferred
• Ability and desire to work in a high-volume environment at a quick pace
• Preference for this role to be based in the Eastern and Central timezones as this role will primarily support our Central region


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.