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Service Operations Administrator II

Location:

Bangalore - None - India

Function:

Customer Service/Support

Ref #:

201702697
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Description

Working within the Field Service Operations team, the Service Operations Specialist performs project setup in OpenAir PSA system, supports a group of Professional Services Practice Directors, Project Managers and Consultants by processing orders, troubleshooting project issues and performing QA and audits to ensure data integrity.

Responsible for supporting Service Operations within a specified vertical or workgroup(s).
• Reviewing customer order documents – Order form, Statement of Work, Change Order, etc.
• Creating projects using Order Assignment tool
• OpenAir project enrichments as required
• Performing quality assurance check for coworkers’ projects
• Assisting Project Managers with change orders, project closures, reports, credits and research as requested
• Monitoring audit reports and making corrections as necessary to maintain data integrity in OpenAir PSA system
• Researching customer invoice issues and assisting in resolution and or credit submission
• Assisting Practice Directors with revenue recognition research as requested

Secondary Responsibilities:
• Attend team calls and meetings as requested, Be flexible to support different TZ when/where required, Primary working hours 8am - 5pm
• Work collaboratively with Sales Operations, Accounts Receivable and other Kronos internal partners

Qualifications

• 2-4 years post-secondary education required or relevant work experience, 3+ years working with customers in an operations or customer service environment
• Minimum of 3-5 years of related experience, preferably in a professional services environment
• Excellent communication skills with an emphasis on account support to include strong grammar, spelling and writing skills, a demonstrated ability to work with people in all levels of the organization - demonstrating Kronos Core Competencies
• Must be organized and the ability to multi-task in a fast paced and demanding environment
• Proficiency in Microsoft Office and an ability to learn other software applications as required of the position. This position also requires the ability to navigate and use web based applications
• Availability for limited travel as requested

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.