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Senior Software Engineer

Location:

Lowell - Massachusetts - USA

Function:

Engineering

Ref #:

201701267
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Description

Seeking a software engineer who thrives in a fast paced, solutions oriented and creative environments.
The Software Engineer will join a team of expert troubleshooters who analyze customer issues, implement creative workarounds to restore functionality in the short term while performing root cause analysis and then suggesting viable solutions to provide permanent solutions. The qualified candidate will thrive in an environment where customer needs in a SAAS environment drive engineering priorities and engineering work consists of field result analysis feeding development requirements. Responsibilities include:
• As extensions of Kronos Global Support (KGS), accelerate the response to customer inquiries via the Help Desk
• Troubleshoot issues impacting the availability, reliability and performance of internal customer environments, Early Adopter and Customer production environments
• Troubleshoot, analyze and solve complex customer issues utilizing documentation, knowledge base, bug tracking system and support staff
• Participates in the writing technical documents (functional specifications, design documents, etc.) as required...
• Implement workarounds and configuration changes to restore functionality minimizing customer downtime
• Triage incoming production issues to emergency service upgrades, maintenance windows or to an upcoming/planned release
• Work closely with Engineering Delivery in support of urgent & maintenance service upgrades
• Coordinates data transfers to supporting test strategies and plans. Manage/Track escalations from Early Adopters. Provide support to Services & Support in the use of APIs
• Certify promotion of production non-standard reports, workflows and
• integrations. Perform customer pre-go live configuration audits. Develop & maintain support knowledge base
• Maintain agreed upon Operational Level Agreements
• Contribute to Support readiness via knowledge transfer (training & technical
• content)
• Communicate to constituents and senior leadership as required

Qualifications

• BS/BA degree in Software Engineering/Computer Science and a minimum year related work experience.
• Previous Senior Level support and development experience
• 5+ years’ experience with both Compiled (e.g. Java) and Interpreted (e.g.Python) , minimum 2 years of Java software development using a version controlled SCM repository.
• Basic understanding of SQL and ability to execute simple queries.
• Understanding of Platform technology and processes, including OpenAM, Tenant Management System, BIRT Reporting, Dell Boomi integrations, Cassandra/Spark, Tomcat. Familiar with Agile development methodologies
• Good to have experience in Test Driven Development, Test Automation
• Experience in using API's Excellent Debugging / Troubleshooting skills will be a plus
• Experience and demonstrated ability in conflict resolution and customer service techniques
• Version control systems and methodologies
• Databases-PostgreSQL, Cassandra; Web Platforms -Tomcat, node.js, NGINX,

• Desired:
• Experience supporting Kronos products.
• Communication and Interpersonal skills.
• Participate in technical collaboration meetings.
• Analytical and Problem-Solving skills. Ability to multi-task.

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.