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Senior Manager, Salesforce.com

Location:

Lowell - Massachusetts - USA

Function:

Information Technology

Ref #:

2019001268
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Description

As part of the IT organization, you will lead a team dedicated to enhancing and supporting Salesforce.com SalesCloud, ServiceCloud and CommunityCloud. Under your direct leadership the team will be responsible for understanding and documenting comprehensive requirements from functional stakeholder groups to prioritize, analyze, design, and deliver solutions according to predefined solution standards and IT policy’s. Working in conjunction with other IT Service Team and Functional Managers you will be accountable for ensuring technical and process integration with other projects as well as the existing system landscape.

Responsibilities include:

1 – Stakeholder Management
• Own and manage relevant stakeholder relationships (e.g., Sales, Support, etc.), ensuring customer satisfaction
• Maintain solution roadmaps based upon business strategy and prioritization
• Facilitate a consistent demand/intake process to ensure IT capacity alignment with priorities

2 – Solution Management
• Own, for IT, the Sales Cloud, Service Cloud, and Communities solutions, along with any add-ons, related integrations, managed packages, etc
• Ensure end-to-end solution coherence, including touchpoints/integrations with solutions owned by other service areas

3 – Delivery Management
• Partner with matrixed IT delivery organizations (e.g., PMO, Shared Services, QA) to deliver against project, sub-project and production support activities

4 – HR / Operational Management
• Manage a hard-line and a matrixed global team of resources across IT to deliver against these priorities

5 – IT Strategy Alignment
• Contribute to the overall Business Applications and IT solution roadmaps.
• Ensure alignment with IT processes and standards
• Recommend and drive improvements to said processes and standards

Qualifications

• 5 – 7 years of hands on Salesforce.com CRM and Salesforce.com Service Cloud implementation experience preferably in a global environment, managing a global team in a matrixed environment
• Extensive leadership and communication skills (verbal and written)

• Experience managing production support, enhancement and project related activities
• Thorough understanding of Lead to Opportunity and Customer Support processes
• Ability to build collaborative relationships among many diverse groups, working in various time zones, who are pursuing disparate goals – including Kronos upper management
• High degree of professional confidence and credibility with the presence and communication skills to represent IT-related concepts effectively with executive-level management.
• Thorough understanding of one or more of the following IT methodologies: Waterfall, SDLC , Agile ITIL
• Salesforce admin certification is a plus
• Experience with software product offerings, both license and SaaS models, is a plus

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.