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Senior Manager, Professional Services Resource Management

Location:

Lowell - Massachusetts - USA, Remote - - None, Remote - - USA

Function:

Professional Services and Consulting

Ref #:

20200011277
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Description

The Senior Manager of Professional Services Resource Management will serve as a key business partner to the Professional Services Leadership team driving resourcing/capacity strategy inclusive of internal/partner resources, optimizing resource utilization and managing the employee lifecycle of our resources. This role will holistically assess existing staffing practices and create innovative approaches for improved efficiency, including skills management, capacity planning models, and staffing process and policy. You will own the delivery of high-quality staffing solutions that ensure proper alignment of resources to projects leveraging internal employees and partners.
This role will drive the team to an optimized staffing model to maximize resources while minimizing staffing lead times in the pursuit of accelerated customer time to value realization. You’ll be challenged to think bolder, move faster, and have a big impact on the effectiveness of both our internal and partner resources.

• Support development of standard operating model and improvement roadmaps, identifying opportunities for process and technology improvement. Drive strategic vision for new resource management process, policies, and best practices.
• Establish standard/comprehensive metrics to assess resource effectiveness and drive ongoing refinement.
• Partner with Business Development team to ensure accurate visibility into sales booking pipeline for forward looking capacity planning.
• Partner with Services Partner Strategy leader to develop appropriate plans for partner staffing & development and contribute to operational processes for successful onboarding and project management.
• Provide strategic insight to the Professional Services Leadership team regarding future staffing, skills mix, and availability.
• Drive regular cadence around resource utilization, capacity planning, skills management, and subcontract resource needs.
• Establish processes and conformance metrics to ensure high levels of data quality, process consistency, and attainment of staffing service level objectives.
• Successfully negotiate staffing conflicts through creative staffing solutions and alternatives.
• Support resource development plans by driving the framework for assignment and tracking of training activities
• Coordinate with Field Enablement to identify skills gaps and resource development needs that influence learning and development programs. Contribute to Partner Enablement plans & programs.
• Lead, mentor and develop Professional Services Resource Management team to execute the strategy for resource management, foster an environment of continuous improvement, and deliver operational excellence day in and day out.

Qualifications

• 5 - 7 years of experience in an Operations management role or Services Management role; Bachelor’s degree in business, finance, operations, or a related field.
• Minimum of 3 years of experience in Resource Management delivering services aligned to software, preferably in a SaaS environment.
• Strong leader and development of effective teams.
• Requires the ability to build strong relationships and influence change; business partnership mentality
• Credible in working with and influencing senior leadership and executives
• Experience with establishing of operational metrics/measures.

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


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Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.