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Senior IT QA Analyst with Salesforce experience


Lowell - Massachusetts - USA


Information Technology

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Kronos is seeking experienced testing professionals to join its IT QA team. This individual will support internal IT business systems within an ITaaS Service Teams Model:

• QA performing and defining structured functional application, integrations, and regression testing activates
• Defining End to End system tests from functional specifications - Test planning and execution of, Sales Cloud, Service Cloud, CPQ (Steelbrick) and Salesforce integrations
• This includes: defining testing strategy, executing tests, managing defects, generating reports, communicating issues, developing and analyzing test plans, documenting test results, conducting release readiness reviews, and reviewing documentation.
• Define Salesforce project specific test strategy.
• Test planning and test execution of Salesforce App, Sales Cloud, Service Cloud, CPQ (Steelbrick), Salesforce integrations and Lighting upgrades.
• Write complex SQL Queries for test validation purposes
• Adherence to quality assurance best practices and project deadlines
• Attend regularly attend project meetings, knowledge sessions and coordinate with onshore and onsite team members
• Maintaining documentation of test results, effective and reusable test data creation
• Define, build, modify and execute automation test frameworks for regression test coverage on business process testing, thru such tools as Provar, Selenium and UFT.
• Aware of web services testing, Rest / Soap is an added plus
• Use of Postman, Karate framework is an added plus
• Can create & maintain automation framework on Selenium


• 5-7 years of experience of Software Quality Assurance Testing, test scenarios and test case design, development and maintenance
• 2 to 3 years of automation testing experience, define, build and oversee the implementation of a proven automation test strategy
• Minimum of 4 years of manual functional/End to End, regression testing design and testing execution experience with focus on Front and back office applications web-based applications. (e.g. Salesforce App, Sales Cloud, Service Cloud, CPQ (Steelbrick), Salesforce Integrations and Lighting upgrades)
• 1 to 2 years of Quote to cash experience. Experience in the high-tech industry is a plus.
• Strong understanding of Salesforce capabilities, proven configuration/testing experience with Salesforce App, Salesforce Integrations and Lighting Upgrades
• Salesforce Admin or CPQ certification is a plus
• Experience integrating Salesforce with Oracle EBS is a plus
• Experience with ServiceNow or a similar ITSM tool is a plus
• Managing of defect reporting and test execution tracking, within testing tools such as Jira, Test Rail, ALM, Agile Accelerator
• Analyzing requirements and design documents and use cases, in order develop, modify execute test scenarios and test cases to ensure functionality is covered
• Maintaining documentation of test results and execution status to communicate to IT stakeholders, PM, BA, Dev, Service Manager and Service Team Lead
• Ensure adherence to quality testing best practices, standards and project deadlines
• Defines and tracks quality assurance metrics such as test execution %, first time pass rate, defect densities and defect counts
• Attend all project meetings and report the current status of testing and be prepared to discuss any outstanding issues
• Maintain a level of competence regarding changing Internet technologies
• Analyze effectiveness of testing activities and make improvements to overall processes
• Highly proficient with SQL querying.
• Demonstrates expert understanding of and experience with QA best practices, processes and methodologies and their application in an enterprise environment
• Proven test experience of complex, multi technology platforms and systems
• Strong organizational and analytical skills with attention to detail
• Ability to focus on deadlines, deliverables, accept and manage changing priorities and address issues quickly and professionally
• Expert level knowledge of the Software Development Lifecycle
• BS/BA degree in Computer Science or related discipline or equivalent experience
• Strong verbal and written communication skills

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.