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Senior Cloud System Engineer


Lowell - Massachusetts - USA



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Kronos Cloud Infrastructure Group is seeking a seasoned Citrix/Windows System Engineer capable of integrating into an experienced team responsible for the design, deployment and maintenance of company's Cloud network, services and security systems. The position requires practical knowledge in multiple technical disciplines commonly supporting global infrastructure. Experience administering Citrix XenApp, Citrix NetScaler, Edgesight and Storefront, authentication systems (Active Directory, LDAP, RADIUS), security tools (anti-virus, intrusion detection, encryption), systems management (Tivoli/BigFix, WSUS, QRADAR, Solar Winds Orion), and network services (DNS, DHCP, WINS) as well as operational skills for VMware. The responsibilities include, but are not limited to…
• Provide systems deployment, configuration, installation and support of equipment, Citrix and Windows operating systems, and infrastructure software
• Design, implement and improve technical solutions to business problems. Develop, document and implement of standardized infrastructure practices and procedures
• Develop KPI and implement monitoring capabilities to manage performance and capacity in a rapidly growing environment
• Collaborate with other support teams to provide quality of service to the customer both internal and external
• Documentation in the form of basic How to documents, designs documentation, performance reporting as well as operational procedures
• Support ticket / queue management and escalations in a follow the sun support model
• Support and work within the ITIL support structure for Change, Problem and Capacity management
• Participate in 24x7 system support rotation and handle escalations


• BS/BA degree in Computer Science or related discipline or equivalent experience and a minimum of 8 years related work experience
• 6+ years of relevant implementation experience, performance tuning and complex troubleshooting of technologies is desired, preferably within a SaaS or managed services company
• Ability to identify and articulate the high-level aspects of Citrix, Windows OS, Active Directory, DNS, WINS, DFS, and NFS
• Expert knowledge of Citrix XenApp and Citrix NetScaler, Windows Server Operating Systems, Active Directory, and supporting MS SQL Servers
• Solid working knowledge of highly virtualized environments using VMware
• Excellent communications with highly effective written and oral presentation skills
• Ability to work independently and collaboratively with others, such as Infrastructure, Operations, SaaS teams
• Experience and understanding of scripting languages
• Experience with ITIL processes, HIPAA and SOC 2 compliance experience

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.