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Senior Business Systems Analyst -- Salesforce CPQ


Lowell - Massachusetts - USA


Information Technology

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The IT organization is seeking to add a Business Systems Analyst to support a multi phased implementation of Salesforce CPQ. The ideal candidate has extensive experience with Quote to Cash processes and is able to balance strong written and verbal communication skills will system expertise and best practices.
As key member of the dedicated IT Service Team, the Business Systems Analyst will have the following responsibilities:

• Creating business requirement documents, user stories, functional specifications and system design specifications
• Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis
• Managing project work, enhancements and fixes, from the request and requirements stage through build, test and deployment
• Supporting the remaining Salesforce CPQ implementation roadmap from design to deployment, user adoption and ongoing improvements and system administration
• Supporting Project Managers in the planning, execution and management of project deliverables and risks
• Working with Technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications
• Define and execute functional, regression, unit and user acceptance testing
• Managing Requests for Change and ensuring adherence to Kronos’ change control process


• 8+ years of experience in business systems analysis
• 4 years of experience including Sales cloud, service cloud, CPQ (Steelbrick), APEX and/or VisualForce
• 1 – 2 years of Quote to cash experience. Experience in the high tech industry is a plus.
• Strong understanding of Salesforce CPQ capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders
• Strong organizational and analytical skills with attention to detail
• Ability to accept and manage changing priorities and address issues quickly and professionally
• Salesforce Admin or CPQ certification is a plus
• Experience integrating Salesforce with Oracle EBS is a plus
• Experience with ServiceNow or a similar ITSM tool is a plus


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.