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Senior Business Process Analyst


Lowell - Massachusetts - USA


Information Technology

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The IT organization is looking for a Business Process Analyst to be part of a global team focused on supporting and enhancing our end to end business processes. The ideal candidate will have experience with process mapping and process reengineering in areas including, but not limited to Lead to Opportunity, Quote to Cash, Finance and Customer Support. The Business Process Analyst must have strong written and verbal communication skills along with an aptitude for end to end process definition, requirement documentation, problem solving and analytical thinking.
The Business Process Analyst will have the following responsibilities:
• Document all current state end to end business processes using business process modeling notations
• Proactively identify opportunities for process efficiencies via process change
• Lead process redesign workshops
• Monitor process performance, provide ongoing feedback
• Build and maintain relationships with corporate and regional stakeholders
• Collaborate regularly with the global user community to understand new initiatives that could lead to new and/or updated processes
• Proactively identify process adherence issues and corresponding training opportunities for the broader user community
• Proactively identify opportunities for process efficiencies via system enhancements
• Partner with business units and IT Business System Analysts to ensure system enhancements requirements are clear, documented and signed off
• Collaborate with business units to ensure appropriate test plans are in place for each documented business process


• 7 - 12 years of experience as a business facing analyst
• Experience in Lead to Opportunity, Quote to Cash, Finance and Customer Support
• Expertise in business process modelling (BPMN such as Visio, iGrafx, Lucid charts, Bizagi, EPC, HPM, etc)
• Expertise in business process modeling tools
• Demonstrated expertise with business process management
• Experience with Oracle EBS or other large ERP solutions
• Experience with or other large CRM solutions
• Experience with Cognos or other BI solutions
• Experience supporting a global organization
• Demonstrated ability to manage multiple priorities in a fast paced environment
• Strong verbal and written communication skills
• Proficient in documenting business requirements
• Experience with User Acceptance Testing
• Experience with Change Management activities
• Six Sigma

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.