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Transcend the day-to-day work experience. Work inspired.

Sales & Service Ops Support Staff IV

Location:

Chicago - Illinois - USA

Function:

Sales

Ref #:

201700935
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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

Description

Provides support to a team of sales (inside/outside) representatives. Responsible for monitoring overall account activity for assigned group. Tracks data and creates reports regarding market conditions, sales results, team earnings, etc. May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory). Takes orders on self qualified leads when appropriate. Prepares product/license quotes as needed for pre-sales customers.

Responsible for supporting Sales Operations within a specified sales industry vertical, which includes but is not limited to:
• Supporting existing customer relationships to allow the Field Sales organization to pursue business development opportunities which includes responding to customer inquiries for quotes/orders—transactional business requiring no sales exec involvement
• Creating and auditing sales documents prior to order entry by working with internal control groups
• Processing executed orders, monitor and confirm that all holds are cleared and products are shipped
◦ Maintain deal tracking in Siebel and wish information in Siebel and Oracle for sales team and manufacturing
◦ Providing response to inquiries for sales and service organization regarding customer order status, account history etc.
◾ Generate Sales Orders ensuring compliance with internal processes and policies
◾Whenever possible, work with Customers directly to obtain data and coordinate sign-off.
◾ Coordinate as needed with Sales, Credit, Customer Reg, Finance, Legal, Ed Services, Professional Services, Service Solutions Consultants (SSC’s) to ensure correct data and sign-off
• Validate paperwork and submit Orders
◦ Ensure proper uploading of all necessary order documents via Order Management (OM) WorkCenter
◦ Coordinate with OM if clarification is necessary
◦ Follow-up and resolve any holds
◦ Track order to ensure shipping
◦ Track back-log report
• Coordinate directly with customer contacts or customer purchasing department to revise paperwork when necessary
• Maintain communication with Services Support Specialists to ensure proper flow of services orders - making sure SOWs are signed and available
• Facilitate corporate sales incentives
• Coordinate counter-signatures and send to customers
• Keep quality holds under 2% consistently
• Research and review pricing and order history for specific customers
• Assist with install-base interpretations and review
• Assist with educating and communicating corporate processes and policy knowledge to Sales Teams
• Partnering with Sales Manager in support of team business
• In-depth onboarding of new sales executives (overview of departments engaging with sales, best practices for partnering, Oracle, quote-to-order process, credit approvals process, legal approvals process, etc.)

Qualifications

• 2-4 years post secondary education required or relevant work experience
• 3+ years working with customers in a sales or customer service environment
• Minimum of 3-5 years of related experience, preferably in a software sales environment
• Excellent communication skills with an emphasis on account support to include strong grammar, spelling and writing skills
• A demonstrated ability to work with people in all levels of the organization to ensure cross-team functionality
• Must be organized and have the ability to multi-task in a fast paced and demanding environment
• Proficiency in Microsoft Office and an ability to learn other software applications as required of the position (Oracle, SharePoint, Siebel, etc.). Position also requires ability to navigate and use web based applications
• Availability for limited travel as requested

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.