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Transcend the day-to-day work experience. Work inspired.

Sales Operations Support Specialist

Location:

Kew/Melbourne - Victoria - Australia, Macquarie Park - New South Wales - Australia

Function:

Sales

Ref #:

201701800
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Description

You will play a key role in driving the sales order process, working closely with Sales Reps across Australia and New Zealand ensuring compliance with internal processes and policies when completing orders.
• Determine the most effective way to quote an opportunity keeping in mind, customer expectations, logistics of opportunity, limitations of our internal systems, and follow through on all manual tasks needed to keep global visibility of a customer
• Work with contacts globally to determine the best process in which to transact the order based on timeframe & revenue recognition impact
o Coordinate with Sales Person, Credit, Customer Reg, Finance, Legal, Ed Services, Professional Services, Service Solutions Consultants (SSC’s) to ensure correct data and sign-off
• Educate Sales and Sales management on Rules of Engagement and how they apply to a specific scenario
• Respond to customer inquiries for quotes/orders—transactional business requiring no sales exec involvement
• Serve as liaison for customer and internal Kronos departments as warranted
• Attend customer calls and/ or internal calls when needed to assist in communication/explanation of Kronos processes and paperwork
• Track Billing/Shipping Reports
• Facilitate resolution of Contract issues between Customer and Kronos
• Prepare Assignment Agreements for corporate name changes and/or license transfers
• Maintain deal tracking in Salesforce and wish information in Salesforce and Oracle for sales team

Qualifications

• Previous experience working with customers in a sales or customer service environment
• Must be organized and have the ability to multi-task in a fast paced and demanding environment.
• Work toward building strong inter-department relationships in an effort to better drive business efficiencies and improve the customer experience
• Strong communication skills, able to convey and receive information and messages to meet the needs of a variety of situations and audiences.
• Incorporates best practices to streamline, simplify, and improve work flow in the organisation
• Supports a customer-focused culture with an emphasis on listening to and proactively addressing the needs of external and internal customers.
• Proficiency in Microsoft Office and an ability to learn other software applications as required of the position (Oracle, SharePoint, Salesforce, Great Plains etc)

#LI-PRIORITY

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.