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Sales Operations Specialist - Temp

Location:

Kelowna - British Columbia - Canada, Vancouver, BC - British Columbia - Canada

Function:

Sales

Ref #:

2019000403
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Description

Kronos is seeking a highly motivated, detail-oriented and customer-focused professional to join the Sales Operations team. The Sales and Service Operations Specialist provides operational and strategic support to a team of Sales Executives. As the Sales Operations specialist, you will be an integral partner to your sales team, while also ensuring operational excellence and efficiency.

Responsibilities for Sales Operations Specialists include;
• Aligning with sales team to helping to quote complex deals, acquiring business and legal approvals as necessary to move the deal forward, escalating urgent issues to your assigned manager, providing excellent customer service, and ensuring high level of quality of all documentation that gets sent to the customer for signature
• Maintaining existing customer relationships; this includes responding to customer inquiries for quotes/orders, review customer history, pricing and other details necessary to quote existing accounts and acquiring necessary information from the customer to coordinate sign-off
• Generating sales orders and ensuring compliance with internal processes and policies, and auditing documents prior to order entry to ensure quality
• Proper uploading of all necessary order documents via the web-based order submission site Order Management (OM) WorkCenter, and through Salesforce CPQ
• Processing executed orders and monitoring them to fulfillment, tracking any holds placed on orders that may hinder fulfillment, and to follow-up on any holds. Keeping Quality Holds under 1% consistently on all submitted orders
• Maintaining opportunity tracking in Salesforce and ensuring all data remains updated and accurate throughout the sales cycle
• Providing response to inquiries for sales and service organization regarding customer order status, account history etc.
• Collaborating as needed with Sales, Credit, Order Management, Customer Registration, Finance, Legal, Professional Services, etc. to ensure accurate data is received, and sign-off requirements are met

Qualifications

• 2-4+ years post-secondary education required or relevant work experience
• 3+ years working with customers in a sales or customer service environment
• Excellent communication skills with an emphasis on account support to include strong grammar, spelling and writing skills
• A demonstrated ability to work with people in all levels of the organization to ensure cross-team functionality
• Must be organized

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.