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Sales Operations Manager

Location:

Bracknell - Bracknell Forest - United Kingdom

Function:

Sales

Ref #:

2019000733
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Description

As we continue to grow, we are seeking a Sales Operations Manager to oversee the UK and European team of 4 members. The main responsibilities for this role are:

• Ensure timely and accurate handling of all customer orders and related queries
• Oversee the Quote to Order process through the Oracle system which includes the quality assurance of orders, adherence to established order process guidelines and the holds release process
• Oversee the Deal Tracking process through the Salesforce/CRM system in support of tracking quarterly sales performance. Ensure inclusion of accurate quote and order tracking in support of monthly / quarterly management forecast expectations
• Schedule and maintain Bookings and Billings report distribution to sales and appropriate business partners
• The Work as a business partner with the Sales Leadership Teams, Contracts, Rev Rec, Legal, Order Management, RBM’s and Credit
• Coordinate the creation of order packages with a variety of functional resources and review in detail the contents to ensure accuracy prior to releasing to the customer. Review Contractual Terms and Conditions, Part Numbers, Pricing, and supporting documentation. Ensure response is within the documented Service Level Agreement
• Communicate standard processes and policies regarding quote creation and order submission to sales and sales management
• Handle customer and field inquiries in a timely manner
• Serve as first-point-of escalation liaison between Field Operations and Corporate partners in the resolution of customer service and sales team issues
• Carefully manage returns, credits and rebills, and respond to queries regarding invoicing
• Meet or exceed all assigned Global Sales Operations goals related to speed and accuracy of the Quote to Order process
• Assist new sales executives in on-boarding to the Kronos organization, its processes and its protocols

Qualifications

• Management/supervisor experience with complex teams in a virtual environment
• Strong communication and collaboration skills with the ability to work with and communicate to all levels of the organization
• Robust, resilient, high energy, positive attitude, able to work with minimal supervision
• Strong ability to lead team and as well as participate as an effective team player
• Ability to coordinate the efforts of a variety of different individuals, cultures and personalities

#LI-PRIORITY

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.