Skip to content

Careers

Transcend the day-to-day work experience. Work inspired.

Sales Operations Manager

Location:

Bracknell - Bracknell Forest - United Kingdom

Function:

Sales

Ref #:

201702462
Apply >

Description

An opportunity to be at the forefront of our “customer first” philosophy to deliver simple, reliable workforce solutions that streamline their day, and always deliver the experience they expect.
In this role, you’ll need strong communication and collaboration skills to provide operational support to our European offices - leading the team, coordinating the efforts of a variety of different individuals, cultures and personalities.
To be successful you’ll need to be highly accurate, paying close attention to detail and capable of working under pressure within agreed service levels.

Responsibilities include:
• Overseeing the Quote to Order process through the Oracle system which includes the quality assurance of orders, adherence to established order process guidelines and the holds release process
• Overseeing the Deal Tracking process through the Salesforce/CRM system in support of tracking quarterly sales performance. Ensure inclusion of accurate quote and order tracking in support of monthly / quarterly management forecast expectations
• Working as a business partner with Sales Leadership Team including country Sales Leaders and the Region AVP, the Regional Business Manager, Services Leadership and Legal
• Coordinating the creation of order packages with a variety of functional resources and review in detail the contents to ensure accuracy prior to releasing to the customer. Review Contractual Terms and Conditions, Part Numbers, Pricing, and supporting documentation
• Communicate standard processes and policies regarding quote creation and order submission to sales and sales management
• Serving as the first-point-of escalation liaison between Field Operations and Corporate partners in the resolution of customer service and sales team issues
• Carefully manage returns, credits and rebills, and respond to queries regarding invoicing.
• Assisting new sales executives in on-boarding to the Kronos organization, its processes and its protocols
• Hire and develop all team members to support business volume
• Ensuring that all employees understand business objectives, expectations and measurement criteria for their respective positions
• Providing ongoing and timely feedback to employees relative to performance, cross-training operational staff to ensure essential coverage and back-up support

Qualifications

Ideally; you'll have:
• Management/supervisor experience with complex teams in a virtual environment
• A working knowledge of all software programs associated with daily administration functions and the quote-to-order process (Oracle, Salesforce, SharePoint, etc.)
• Strong analytical capabilities
• Flexibility to travel as required
• Excellent written and verbal communication skills with a strong customer focus

#LI-PRIORITY

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.