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Resource Deployment Specialist

Location:

Mississauga, Ontario - Ontario - Canada

Function:

Professional Services and Consulting

Ref #:

20190004088
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Description

The Resource Deployment Specialist will be responsible for assigning resources to project teams implementing Kronos products for our Canadian customers. The person in this role will make decisions based on analysis of skills, availability and corporate goals and will work in close collaboration with professional services management Strong analytical skills and communication skills are critical.

This is a home office position, working a couple of days a week from our office in Mississauga with an estimate of 5% travel.

•Interpret sales orders and statements of work in order to discern products sold, project roles, hours and delivery model
•Use internal systems to collect and analyze relevant data on skills, availability and utilization
•Address skill gaps by documenting lead times, producing skills reports, leading capacity planning discussions with assigned teams and making recommendations for training and mentoring
•Be the central point of contact for staffing requests for a designated group of practices, and regularly communicate with the Area Service Vice Presidents, Practice Directors, Service Portfolio Consultants and Sales Executives
•Partner with practice management to proactively strategize on staffing for upcoming projects based on pipeline
•Communicate with professional services resources to collect information on skills and availability and to share information on project requirements
•Perform system updates and produce reports as required. Identify and escalate any unresolved or unusual problems identified

Qualifications

This position requires the ability to understand new concepts and complex procedures and to logically analyze those procedures to identify potential problem areas. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Qualifications
•Bachelors degree or equivalent in a Business, Computer Sciences, or related field with a minimum of 2 or more years experience.
•Excellent verbal communication skills
•Excellent written communication skills
•Excellent problem solving skills
•Intermediate to advanced skill using Microsoft Office products
•Excellent interpersonal skills for interacting with internal partners, peers and managers.
•Ability to prioritize and meet deadlines
•Organization and time management skills
•Maintain high level of confidentiality regarding employee information
•Demonstrated success in cross-organizational collaboration
•Workforce management industry experience a plus
•Bilingual would be an asset but not a must

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.