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Transcend the day-to-day work experience. Work inspired.

Project Operations Specialist

Location:

Indianapolis - Indiana - USA, Remote - - USA

Function:

Professional Services and Consulting

Ref #:

20200011666
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Description

Kronos is seeking a highly motivated, detail-oriented, and customer-focused professional to join our Global Service Operations team. The Project Operations Specialist will provide strategic support to a team of Professional Services within a specified industry vertical or workgroup. The Project Operations Specialist is an integral partner to their Professional Service team and consistently ensures operational excellence and efficiency.

Job Responsibilities include but are not limited to:
• Partnering with Sales Operations and Business Development to ensure project success via timely and accurate project setup for complex sales opportunities
• Participate in internal and external operational planning
• Participate in various committees on behalf of Project Operations
• Contribute to preparation of Project Manager’s project budget review meetings; drive communications to other cross functional teams and project stakeholders, assist with maintaining and monitoring budget requirements. Providing financial and operational reporting
• Creation, management, and retention of change orders
• Ensure compliance with corporate standards and internal company processes and systems are in place
• Expert with a Professional Services Automation (PSA) tool; provide first line Project Manager (PM) process execution support
• Provide guidance to Project administrators where needed
• Works in conjunction with senior leadership and utilizing financial data to drive performance improvement
• Researches and resolves complex and/or escalated account related issues
• Responds to senior leadership’s requests and disputes, processing authorized time adjustments within our Business Operation guidelines and timelines
• Participate in team meetings and provide input
• Exhibiting cross-functional collaboration with Resource Deployment, Credit & Collections, Order Management, Finance, Technology & Information and Field Enablement

Qualifications

• 3-5 years of related experience working in an operations or professional services environment; preferably in a software sales/service organization
• Bachelor's degree preferred
• Excellent communication skills with an emphasis on account support to include strong grammar, spelling and writing skills
• A demonstrated ability to work with people in all levels of the organization to ensure cross-team functionality
• Detail oriented; able to identify, prioritize and solve problems effectively
• High self-motivation, responsibility, and emotional flexibility to achieve results
• Able to work in a diverse, global environment
• Must be organized and can multi-task in a fast paced and demanding environment
• Proficiency in Microsoft Office and an ability to learn other software applications as required of the position. This position also requires the ability to navigate and use web-based applications

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.