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Transcend the day-to-day work experience. Work inspired.

Project Manager III

Location:

Macquarie Park - New South Wales - Australia

Function:

Professional Services and Consulting

Ref #:

201700454
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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

Description

Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology. Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment.



Project Manager III uses skills and experience in consulting, managing implementations, setting and managing customer expectations, using project management methodologies, and leading teams/projects. This individual uses his/her experience to apply solutions moderately complex projects. This individual general works independently while providing regular updates to manager.

Project Management Skills
•Evaluates what drives the business and effectively advises on business decisions. ◦Understands some of the Kronos specific solutions in his/her area of expertise to offer guidance and best practice recommendations to clients.
◦Understands and is able to accurately estimate the time necessary to complete key customer and internal milestones and effectively communicate them to the client.
◦Is able to understand and practice project management methodologies.
◦Is able to effectively identify and influence key decision makers internally & externally.
◦Is able to understand and analyze the expected outcomes of the customer and internal resources, and learning to apply project management skills to meet project requirements
◦Maintains composure during stressful situations.
◦Is able to effectively manage conflicts with internal or external customers by reading the situation quickly and helping others find common ground or involving appropriate individuals for guidance.
◦Responsibility to escalate project risks and issues, and can articulate them without bias.
◦Is able to present to more senior leaders.
◦Sought out by others for advice and solutions on how to manage customer or internal expectations related to his/her specialized area.
◦Effectively negotiates in tough situations with both internal and external grups related to specialized area.
◦Technical Skills

•Possesses knowledge of Kronos specific solutions and demonstrates this knowledge though the implementation, rollout, and troubleshooting of project issues. ◦Sought out by others for advice and solutions on technical questions in specialized area.
◦Learns quickly when facing new technical challenges
◦Works in multi-vendor or multi-protocol environments
◦Is comfortable presenting virtually (web and/or phone) for client audiences
◦Has a high level of understanding of at least one of the following areas: timekeeping, payroll, or HR concepts and implementing them via software
◦Uses judgment within defined procedures and practices when using the Kronos processes to establish the milestones for the project.
◦Demonstrates advanced understanding of specific tools/processes to document all phases of the project.
◦Is able to effectively coordinate, communicate and control the scope of the project, manage issues and challenges, and identify new customer needs.
◦Analyze business/client processes to manage the customer expectations.
◦Has a high level of understanding of project management principles and has been able to demonstrate for a sustained period of time.
◦Has a high level of understand how to motivate the team, foster commitment, provide coaching, and resolve disputes. And has been able to demonstrate for a sustained period of time.
◦Customer Focus


•Drives a customer focused culture by listening and pro-actively addressing the needs of internal & external customers. Drives to ensure the customer specific needs are heard and addressed. Manages customer expectations by building trust through effective communication, active listening, and translating their needs into solutions. ◦Carefully observes others for their reactions and adjusts accordingly.
◦Is able to be the single point of contact for the customer.
◦Demonstrates an understand and ability to successfully apply the change order process and manage customer expectations on complex changes.
◦Focus upon maintaining quality of work and anticipate customer expectations.
◦Takes personal accountability for the relationship with internal and external customers.
◦Is able to establish and maintain effective relationships with customers.
◦Provides prompt and efficient responses to meet the requirements, requests, and concerns of internal and external customers.
◦Employee Focus

•Actively engages and drives his/her self-development. ◦Eager to learn; is interested in what’s new or better.
◦Seeks and listens to feedback.
◦Applies feedback to improve.
◦Takes ownership of his/her own development and career path.
◦May provide feedback to others in a professional and respectful manner.
◦Collaboration

•Actively develops collaborative relationships with internal and external customers. ◦Is easy to approach and talk to.
◦Engages in active listening.
◦Has the courage to take an unpopular stand if necessary while working with internal or external customers while maintaining a respectful work environment.
◦Encourages new and diverse ideas.
◦Proactively provides the information others need to know to do their jobs or make decisions.
◦Encourages and respects of viewpoints from all team-members.
◦Business Focus

•Understands how his/her individual contribution relates to company goals and strategy. ◦Understands the business as a whole not just his/her individual part.
◦Is able to make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure for specialized area.
◦Willingly takes risks to meet goals.
◦Uses rigorous logic and methods to solve difficult problems with effective solutions for specialized area.
◦Spends his/her time and the time of others on what’s important.
◦Well organized and keeps administrative tasks up to date.
◦Counsels others on technical expertise and project management experience in specialized area.
◦Emotional Intelligence

•Possesses and applies self awareness, self management, social awareness, and relationship management with internal and external customers◦Understands the importance and demonstrates empathy for internal and external customers.
◦Doesn’t show frustration when a project or assignment does not go as planned.
◦Doesn’t become defensive or irritated when receiving feedback.
◦Owns mistakes and or failures and learns from them.
◦Shares lessons learned with others on failures.
◦Is widely trusted and is able to maintain confidential information.

Qualifications

•BS/BA degree in computer science, business or related discipline or equivalent experience and a minimum of 5+ years related work experience
Competency Level: Professional

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.